- ✅ Disconnect affected machines from the network: pull the cable or turn off Wi-Fi. Do NOT power them off; memory is evidence.
- ✅ Preserve everything. No deleting emails, no wiping, no "cleanup."
- ✅ Change passwords for critical accounts from a known-clean device. For email or wire fraud, do this first.
- ✅ Write down a timeline of what you've seen while it's fresh.
- ✅ Limit who knows, and move the conversation off the possibly-compromised email.
Incident response // when it's happening now
Under attack right now? Start here.
Ransomware, a wire that went to the wrong account, an inbox that isn't yours anymore? You've reached the right place. A senior security engineer will walk you through the first steps and stop the bleeding. Nothing you tell us makes it worse.
📞 Call (740) 206-7225 First, do these 5 things
Business hours: live. After hours: best-effort, call anyway, or tell us what's happening. No sales pitch while you're on fire.
Do this now
The first things to do, before you call anyone
- ⛔ Don't pay or contact the attacker.
- ⛔ Don't run random "removal tools" or let a well-meaning helper start poking.
- ⛔ Don't email incident details from the affected system.
- ⛔ Don't notify customers or the public yet. That's a decision for counsel and insurance, not minute one.
Insured? Call your cyber insurance hotline today, before authorizing major work.
They may require approved vendors, and paying out of pocket can void coverage. We work alongside whoever they assign.
What happens when you call
Contain. Recover. Prevent.
Triage
First 15 minutes, no charge to talk. A few calm questions, then exactly what to do next, with a specific callback time before we hang up.
Contain
We isolate affected systems, protect backups, and stop the spread, coordinating with your insurer or counsel if they're involved.
Recover
Clean, verified restoration, not a rushed reboot that reinfects. Back online on solid ground.
Prevent
A plain-English report of what happened and the short list that stops it recurring. Where many clients move to ongoing monitoring, because you never want to make this call twice.
Our process follows NIST 800-61, the recognized incident-handling standard, and every step produces evidence you own, useful for insurers, auditors, and your own peace of mind.
What we handle
The emergencies we get called for
Ransomware
Files locked, a ransom note, systems down.
Containment, clean recovery, and negotiation guidance. We don't recommend paying; we recommend a plan.
Wire Fraud & BEC
A payment went to the wrong account, or an inbox isn't yours anymore.
Lock it down, trace it, and work the recovery window with your bank before it closes.
Account Takeover
Microsoft 365 or Google tenant compromise.
Kill hidden mailbox rules, reset access, restore MFA, and find how they got in.
Data Breach
Data may have left the building.
Scope it, preserve evidence, and support your notification decisions alongside counsel.
Why Cyber Falcon
A senior engineer, not a ticket queue
- You talk to the person who does the work.
The one who answers the phone is the one containing the incident. No hand-offs, no junior tech reading a script.
- Local to Ohio, WV & Virginia.
Regional, reachable, and fast, with remote triage the moment you call.
- Honest and evidence-first.
Clear pricing, no scare tactics, and a documented trail you keep, for your insurer, your auditor, and you.
- We work with your insurer and counsel.
Not around them. If a carrier assigns a firm, we're the local hands that coordinate cleanly.
Straight answers
Questions people ask mid-incident
For an active emergency when you're not already a client, we work on an emergency rate with a minimum block, agreed before deep work starts. A verbal OK gets triage going; paperwork follows within 24 hours. Retainer clients are covered per contract. No surprises.
Yes. Call your carrier first if you can; we coordinate with their approved-vendor process and work alongside whoever they assign.
Yes. After-hours is best-effort, but for a live emergency, calling beats waiting. Leave a message and we respond as fast as we can.
Based in Ohio, serving OH / WV / VA on-site and businesses anywhere remotely, with remote triage the moment you call.
Even better. The 15-minute triage call is free, and we'll tell you honestly if you can stand down.
Not an emergency, but worried?
Something feels off, but nothing's on fire
A suspicious email, a login you don't recognize, or you just realized no one is watching: that's what the free 15-minute risk review is for. Calm, no obligation, and you'll come away knowing where you actually stand.